The role of the Account Manager is to engage with our clients and to assist them with the onboarding - Billing, order management and communications. Overall, you're delivering a great experience and assisting our partners in their daily tasks in an effort to strengthen our relationship.
Offer support on 3rd party presence points (such as forums & niched communities)
Improve and create patterns and processes to streamline the interaction and communication
Help develop the product with valuable input gathered
Work smart: find new ways to spend less time on various repetitive tasks, hack your way to making clients and you smile with confidence
Tools of the trade
A minimum of one year experience in Account Management and Service Orientation or Community Management
Excellent at prioritizing, time management and serious follow-through skills
Strong team player and decent networking skills
Self-starter with a positive “yes, can do” attitude
Making good timely decisions in relatively complex cases and in situations with uncertainty or pressure
Strong English & Spanish communication skills, both written & verbal
Nice to have, but not mandatory:
Additional languages are most welcomed, especially Russian and/or Ukrainian
Project or Product Management experience
What we would like to share with you is:
You can work remotely from anywhere on earth (or our offices in co-working places)
You can choose your own working hours and days, choose your own time zone. We want results not a 9 to 5 machine.
Nice guys and girls, part of a small but enthusiastic team, with plenty of crazy ideas. Plenty about fintech and crypto.
0 ordinary days (when we go to the Amsterdam conferences, we take care of the... weeds)
A great medium to grow and share ideas
Ownership of your work
Here's why would you work for a stable & profitable startup:
Tons of events in cities like Lisbon, Bucharest, Los Angeles, Las Vegas, Amsterdam, London, Prague, etc. (of course, when the pandemic is over)
Work remotely from anywhere on earth
Nice guys and girls in the team, part of a small but enthusiastic team, with a lot of crazy ideas
Time for continuous learning, access to audible, paper books of your choice and * attend any conference (Yes, we strongly believe in your better professional self!)
A great context to grow and share ideas
Very competitive compensation package
Interested? Drop us an e-mail @ email@example.com, attaching your CV and answers to the following questions:
1. What's the title of the last (audio) book you read/listened to?
2. What important truth do very few people agree with you on?