We create friendly payment tools on top of communication channels people around the world already use. Our vision is to be the biggest money-streaming payments company. In our daily activity we are guided by fairness, innovation, insightfulness, loyalty and performance-driven mindset. We walk the talk and this our "no bullshit" promise.
As a Customer Experience Quality Inspector, you will be responsible for maintaining quality and consistency for the users of our technology. This role requires analytical thinking, organization, reporting skills, and the precision and detail orientation of the Inspector Gadget. Tolerance towards repetitive tasks will make you outstanding among other candidates.
Monitors, inspects, and validates product content based on internal and/or external standards (commercial and visual, legal, technical).
Monitors, inspects, and sanctions user actions and behaviors based on internal and/or external standards (commercial and visual, legal, technical).
Performs recurrent or by request user testing in order to determine if internal and/or external standards (commercial and visual, legal, technical) are met.
Keeps track of the performance for the various activities or processes and generates relevant reporting.
Actively communicates and collaborates with colleagues within the team, as well as from other departments.
Constantly stays updated on internal procedures and processes, as well as on new technology features implemented and legal requirements.
Here's what helps you be a successful candidate:
Excellent in dealing with recurrent (repetitive) work and standards.
Attention to details.
Previous experience in quality management (commercial and visual, legal, technical). Not mandatory, but it is considered an advantage.
Previous exposure to marketplace environment or adult industry is a plus.
Knowledge about user experience and user behaviour is considered an advantage.
Working with specific timelines, deadlines.
Ability to make accurate and rational decisions.
Reporting skills (keeping track of different data/activities and generate reporting).
Coordination with Quality Assurance Analyst.
Adapt to continuous changes that can lead to changing activities, routines.