Customer Support Representative with Spanish - Colombia
Job Description
About us
Our CS reps are SuperHeroes working their “mojo” every day to have happy and returning customers.
We balance being professional and genuine, all the while enjoying what we do.
Minutizer is a multicultural, multi-product fintech company with 3 major products sold B2B and B2C under multiple brands serving different industries from telemedicine, esoteric, adult entertainment and fitness. We designed and operate the only pay-per-minute billing system focused on Skype. We are a team of 25 people working remotely from 3 cities in Romania, 1 in The Netherlands and 5 in LATAM. Minutizer is a self-funded Romanian startup with a global focus.
Minutizer is the Paypal for time. is the P2P pay-per-minute for live online interactions. Pay-per-minute plugin for Skype video/audio calls and for your personal Phone calls. We bring the payment where real human interaction already happens on Instant Messaging applications like Skype and WhatsApp and soon on Discord. We developed a system that allows the customer to pay-per-minute for the time and knowledge provided by a service provider on a video/audio call.
What we care about
Communication skills required:
Proficiency in English and native Spanish, written & verbal. Knowledge of other languages is considered an advantage;
Having a customer mindset and empathy while assisting and counselling our customers;
Excellent at prioritizing, time management and keeping yourself and others accountable;
Strong team player and networking skills;
Highly motivated, organized and capable of handling several projects simultaneously;
You’re cool, smart and fun to work with;
Nice to have, but not mandatory Experience in Customer care or Account Management – we’re happy to teach you the ropes if not;
Default working schedule is 8 hours/ day during the interval 6:00pm GMT+2 and 06:00am GMT+2, 5 days/ working week (Mon - Fri) in flexible shifts, two weeks/ month working during the weekend (compensated with extra free days during the week).
Main responsibilities
Manage the daily work at an excellent level;
Support customers with general questions, onboarding while using the product(s)/service(s), troubleshooting, complaints, etc through all used communication channels;
Provide accurate, valid and complete information, solutions and alternatives for all inquiries;
Recommend/sell additional product/services to customers and supporting the whole process of developing long and sustainable relationships with them;
Knowing our product(s)/service(s) at an excellent level;
Keeping records of customers interactions, transactions, comments and complaints within all internal applications;
Communication and coordinating with colleagues as necessary;
Collect feedback from customers and share it within the company; suggest improvements! We care a lot about proactivity;
Ensure excellent customer satisfaction and provide professional customer support;
Follow all communication procedures, guidelines and policies;
Reach and exceed all company/department targets in terms of quantity, quality and any other measurements;
